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  1. WINE-NOW HELP CENTER
  2. FAQ

FAQ

Let us know if you have any other question?

General

  • Do you have a shop?
  • Do you have a catalogue?
  • Do your prices include VAT?
  • How can I know the vintage?
  • Can I ship as a gift?
  • Can I order an out of stock item?
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Orders

  • Do I have to order online?
  • Is your website safe?
  • Has my order been successful?
  • Is every product you sell in stock?
  • If the product I order but cannot be delivered, what will happen?
  • Cancelling Orders

Payment

  • What are the payment methods available?
  • Which credit cards are accepted for payment?
  • How can I know if my payment was successful?
  • Do you keep my credit card details?
  • Can I change my payment method after order has been made?
  • Where can I request an official tax invoice?

Deliveries

  • Can you offer next day delivery?
  • Where do you deliver to?
  • How long does delivery take? How much does it cost?
  • How can I track my order?

Refund / Guarantee

  • What I can do with wrong product or damaged product from the order?
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