FAQ

General

• Do you have a shop?
• Do you have a catalogue?
• Do your prices include VAT?
• How can I know the vintage?
• Can I ship as a gift?
• Can I order an out of stock item?

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Orders

• Do I have to order online?
• Is your website safe?
• Has my order been successful?
• Is every product you sell in stock?
• If the product I order but cannot be delivered, what will happen?
• Cancelling Orders

Payment

• What are the payment methods available?
• Which credit cards are accepted for payment?
• How can I know if my payment was successful?
• Do you keep my credit card details?
• Can I change my payment method after order has been made?
• Where can I request an official tax invoice?

Deliveries

• Can you offer next day delivery?
• Where do you deliver to?
• How long does delivery take? How much does it cost?
• How can I track my order?

Refund / Guarantee

• What I can do with wrong product or damaged product from the order?